Shipping Policy

At By Her, we strive to provide you with the best shopping experience, from browsing to receiving your beautiful nail products. Please read our shipping policy below for all the information regarding shipping timelines, fees, and details.

Processing Time

Orders are processed within 2-10 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.

Please note: During high-demand periods (such as holidays or sales events), it may take an additional day or two for your order to be processed.

Shipping Rates

We offer flat-rate shipping to ensure that you know exactly what you’re paying upfront. Our shipping rates are as follows:

• Standard Shipping (5-7 business days): £2.99
• Free Shipping on orders over £50

Note: Shipping rates are calculated at checkout based on your location. Some locations may incur additional shipping fees.

Shipping Methods

We work with the following carriers for shipping:

• Evri
• UPS
• DPD

Once your order has been processed and shipped, you will receive an email with tracking information so you can follow your package’s journey.

Shipping Time

Shipping times may vary depending on your location and the shipping method selected. While we do our best to meet the estimated delivery dates, please understand that shipping times are estimated, not guaranteed, and may be subject to delays beyond our control, such as weather, holidays, or carrier issues.

Here are the general estimated delivery times for each method:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days

International Shipping

At this time, we only offer domestic shipping within the United Kingdom. We do not offer international shipping but are working to expand our reach in the future.

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can track your order by clicking the link provided in the email or by visiting the carrier’s website and entering your tracking number.

If you have any questions about your tracking information or if you need assistance, don’t hesitate to reach out to our customer support team at byher.info@gmail.com.

Lost or Damaged Packages

By Her is not responsible for lost, stolen, or damaged packages during shipping. However, if your package has been lost or damaged, please contact the carrier directly for assistance. If you need further assistance, please feel free to contact us at byher.info@gmail.com, and we’ll do our best to help.

Address Accuracy

Please double-check the shipping address when completing your order. We are not responsible for delays, returns, or issues arising from an incorrect or incomplete shipping address provided at checkout. If you realize there’s an error with your shipping address, please contact us immediately at byher.info@gmail.com to ensure the correction can be made before your order is shipped.

Refund & Returns Policy

At By Her, we want you to love the products you purchase. If for any reason you are not completely satisfied with your order, we're here to help. Due to all press on nail sets being custom and handmade we cannot refund or accept returns on these items for hygiene purposes.

Due to health and safety regulations, we cannot accept returns or exchanges on the following items:

• Opened or used nail products (e.g., nail polishes, cuticle oils, tools, or accessories)
• Gift cards or promotional items

Final Sale Items

Items marked as "Final Sale" are not eligible for return, refund, or exchange. Please carefully review product descriptions before purchasing.

Thank you for choosing By Her! We hope you enjoy your purchase and love your new nail products! If you have any questions or need assistance, feel free to reach out to us at support@byher.com.

Products 

All press on sets are custom and handmade to order however, this does not guarantee every set is identical. All measurements on descriptions are as accurate as possible based on approximately. 

You may cancel your order within 24 hours of making your payment. We are unable to accept cancellations after this 24 hour window due to order being accepted and design customisation process being started.

Prices are set on each item which may vary depending on each set and are viable to change in future. However, prices will not change on your order that has already been placed with original quote in order confirmation. Your order will not be processed until full payment is accepted.